There is 100% return policy on all undamaged Collector prints returned within fourteen (14) days of your invoice date. Customer pays for return shipping and is responsible for proper handling and insurance.
Prints damaged during shipping – All packages are sent United States Postal Service Priority Mail with Insurance for the value of the purchase. If your insured shipment has been lost or damaged in transit, you can request to recover the value of your articles by filing an insurance claim at any Post Office.
Download PS Form 1000 from http://www.usps.com/forms/_pdf/ps1000.pdf (Domestic Claim or Registered Mail Inquiry) and complete the customer portion. You may submit the completed form to any U.S. Post Office.
With the completed claims form you will need to provide evidence of Insurance and evidence of value which will be included in the package with your print.
Depending on the type of claim, you will need to provide proof of damage, proof of loss, or partial loss of contents.